Support for Applications, Networks and Communications

Provided first-level support (for 2 years) and second-level support (for 2 years), for PC applications in a regional bank's branches and head office. Worked with users and other people in the organization to troubleshoot and resolve problems. This required some visits to branches and head office departments.

Supported a Gas Plant Management System operating at a major gas plant in Alberta. Frequent contact with plant staff. Most support was done remotely using pcAnywhere IV.

Managed personal computers used by the Electrical Engineering group in the Canadian head office of a multinational petroleum company.

• Updated programs.
• Worked with suppliers and company IT staff.
• Provided informal training on unique Engineering programs and network software.
• Installed a LANtastic network to connect these computers.
• Computers were also connected to the company's mainframes.

Supported a Pump Repair Information System operating in the heavy oil field of a multinational company.

• Frequent visits and phone calls with company staff and with two local suppliers of services who were running subsets of the programs.
• Installed a computer upgrade for one of the suppliers.
• Frequent visits and phone calls with the Head Office technologist responsible for pump quality assurance throughout the company.

Supported 4 retailers using a point-of-sale and accounting program, including supplying and installing software and hardware upgrades. 3 of these retailers are running LANtastic networks with 2 to 4 computers.

Supported an Operations Reporting System for a market-leading well service company.

• Frequent visits with Head Office staff, who ran the program on a 2-computer LANtastic network which Gibson Information Systems supplied and installed.
• Less frequent phone consultations with staff at District Offices in other cities, who sent information to Head Office via phone lines, using automated procedures within the programs developed by Gibson Information Systems.

Training

• Trained cement plant staff in use of Kronos Client/Server software, including 5 one-day sessions and individual follow-up training where needed.
• Trained new members of a regional bank's Branch Systems Group, and Help Desk staff at 2 outsourcing companies.
• Developed and presented courses to accounting staff at a major gas plant in Alberta, on a Gas Plant Management System developed for them.
• Developed and presented introductory and more detailed courses on a relational data base package to 2 petroleum companies.
• Developed and presented an 18-hour Introduction to Computers course for the Further Education department of a school board.
• Developed and taught courses on a financial modeling package and a mainframe computer operating system for a Canadian petroleum company.

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